Refund policy

Refunds are not permitted under any circumstances. This includes postal hires, event cancellations and change of mind. Customers who need to cancel their hire and have paid in full will receive a credit note minus a $20 admin fee with no expiry provided that 14 days notice prior to the event date is given. Deposits are non-refundable and will not be put down as a credit if you cancel your hire. Please be aware items are pre-worn and may exhibit minor imperfections that do not detract from the overall quality and aesthetic of the garment. It is the discretion of Fitzroy Hire to determine if any issues with the dress exceed acceptable standards. We do not offer refunds.